Support
Last updated: 2026-05-17
Teachify is run by a small team. We answer every message ourselves, usually within one to two business days.
How to reach us
Send an email to support@teachify.com.ua. Anything that does not look right - a button that does not work, a balance that looks off, a missing feature you need, a tutor or student account you cannot access - reaches us through that one address.
Reach out in English or Ukrainian - we reply in whichever you wrote.
What to expect
- A first reply within 1-2 business days (often the same day).
- For account-recovery requests, we may ask one or two clarifying questions to confirm the account is yours.
- For bug reports, we will say whether we can reproduce it, when we expect a fix, and let you know when the fix is live.
What helps us help you faster
Most messages do not need every one of these, but the more you include the faster we can fix things:
- Your account email (the one you sign in with).
- A short description of what you were trying to do and what happened instead.
- For browser issues: which browser and roughly which version (Chrome, Safari, Firefox).
- For meeting-link issues (Google Meet or Zoom): which integration is connected on your Settings - Integrations page.
- A screenshot if you can include one. Black out anything sensitive first.
Reporting a security issue
For anything that looks like a vulnerability - data leaking between accounts, an auth bypass, a sensitive token exposed - please email support@teachify.com.ua with "Security" in the subject line. We will reply within one business day and credit you once the fix is live, unless you ask us not to.
Need help with the Zoom integration?
See our Zoom integration guide for step-by-step instructions on connecting, generating meetings, and removing the app.